Shipping policy

AKHET SHIPPING POLICY

ORDER PROCESSING

Orders are normally prepared and dispatched within 1–3 working days. Orders placed during weekends or UK public holidays will begin processing on the next working day.

During collection releases, promotional periods or other exceptionally busy periods, processing may take slightly longer. We will contact you if a significant delay affects your order.

UK STANDARD DELIVERY

Standard UK Delivery costs £3.99.

Standard delivery is free on orders of £50 or more after discounts have been applied.

Orders normally arrive within 3–5 working days after dispatch. Delivery estimates are not guaranteed and do not include our processing time.

DELIVERY AREA

We currently deliver within the United Kingdom only. Additional destinations may be introduced in the future.

ORDER TRACKING

Where tracking is available, the tracking information will be included in your dispatch confirmation email. Some delivery services may provide delivery confirmation rather than full journey tracking.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us immediately if you notice an error.

We will try to amend the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been dispatched.

DELAYED ORDERS

Carrier delays can occasionally occur outside our control. If your order has not arrived within seven working days after the latest estimated delivery date, please contact us with your order number so we can investigate.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, please retain the packaging and contact us promptly with your order number and clear photographs.

If tracking indicates delivery but you cannot locate the parcel, please check with household members, neighbours and any designated safe place before contacting us.

Orders confirmed as lost in transit will be handled in accordance with applicable consumer law.

RETURNING AN ORDER

Returns are governed by our Return and Refund Policy. Change-of-mind return postage is normally paid by the customer. Where an item is faulty, damaged or incorrectly supplied, AKHET will cover reasonable return postage where required.

CONTACT

For delivery questions, contact us through our Contact page and include your order number.

Last updated: 18 September 2026